Mea Culpas

I blew it. Mea culpa, mea culpa, mea maxima culpa.

I get a call from my long-time pharmacy that one of my prescriptions can’t be filled because my insurance carrier won’t approve it.  The pharamcist says that it’s likely I’ve been put in a mail-order program and have to opt out.  I called my insurance carrier and was told they had indeed put me in this program and only the company that provides the mail order prescriptions can “opt me out”.  But, hey, I didn’t put myself in it; I don’t have a relationship with the mail-order company; and I don’t have any desire to have that company have any of my personal information.

Thirty minutes later, I’ve raised my voice and used the word “damn” to modify “program”, twice.

After all of that, the fifth person gotten on the line (the first two people that my insurance carrier got on the line “didn’t have authority”) took me out of the program in 30 seconds.  My insurance carrier had said I had to answer a few questions (wrong) and she couldn’t do it (wrong) and that the first person she called could (wrong) and that person’s supervisor could (wrong).

It just hit me the wrong way, ya know?

So, I’m sucking it up and publicly acknowledging my slip.  Oh, you thought my slip was yelling at the carrier Not to EVER put me in ANY program without MY PERMISSION AGAIN…?

No, no. My slip?  Calling a friend of mine who works for that insurance company and complaining to her about it!!!  So, mea culpa, mea culpa, mea maxima culpa.  To my friend (who knows who she is) — I’m sorry — I know you just work for them, I shouldn’t have burned up your eartime complaining about them!!!!!!!

I’ll do better tomorrow, when I call the supervisor to tell them not to do this to me again.  I will try to remain calm, and I won’t call my friend to grouse afterwards!!!!

Have a good evening, everyone!!!!!

3 thoughts on “Mea Culpas

  1. Linda Overton

    I hope you won’t kick yourself too much for this slip. You have been doing do well. I can’t speak for all your real friends, but as for me, I am proud of the way you have been keeping your calm. It is so hard to keep calm when people either can’t or won’t give you the service you expect.

  2. Paula Kenyon-Vogt

    My insurance company also “encourages” the use of mail order pharmacy. One more step towards depersonalizing a trade in my opinion. I am quite capable of shopping around for the best prices and “deals” on most items, including pharmaceuticals. I don’t! I use one or maybe two pharmacies for most of my very limited prescriptions and I truly appreciate the personal experience I have with my pharmacists: Pat, Jose, Donna…. I feel I can talk to them and ask them questions. I talk with them regarding drug : herb interactions, just like I talk to my doctor & even more. I “trust” them. I used a mail order pharmacy for a while and found it to be quite annoying. Relying on the phone and mail systems and the fact that I never knew who I might speak to IF I got to speak to anyone at all.
    Needless to say, I have opted out of the mail order plan. I totally get your frustration.


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